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Privacy Notice

Effective Date:

This updated Privacy Notice replaces all prior versions issued by Law Room Solicitors and covers Law Room Solicitors and all associated trading names. References to “Law Room Solicitors” should be read to include its trading styles.

Our Commitment to Your Privacy

Your personal data and privacy are of utmost importance to us. This policy explains how we collect, store, and use your information.

Updates to This Policy

We regularly review and revise this Privacy Notice. We recommend checking it periodically. You will be notified if substantial changes are made.

Consent and Controller Details

By accessing our services or website, you agree to our data practices as described in this notice. “We”, “us” or “our” refers to Law Room Solicitors, the Data Controller.

Who We Are

Law Room Solicitors Limited

Address: 489-493 Bolton Road, Pendlebury, Swinton, Manchester, M27 8QT Phone: 0161 850 7257 Email: info@lawroomclaims.co.uk

You may contact our Data Protection Officer via the contact methods above.

Categories of Personal Data We Handle

  • Identity: name, date of birth, gender, etc.
  • Contact: email, phone number
  • Financial: bank and payment information
  • Compliance: call recordings
  • Technical: IP address, browser type, device data
  • Usage: site interaction, service usage
  • Marketing: preferences and communication settings
  • Aggregated Data: anonymised statistics for analysis
  • Special Categories: health and vulnerability data with your consent

How We Use Your Data & Legal Basis

We use your data to:

  • Deliver services and manage your account (Contract)
  • Process payments and issue updates (Contract, Legal Obligation)
  • Send service communications (Contract, Consent, Legitimate Interest)
  • Conduct marketing (Consent, Legitimate Interest)
  • Resolve disputes and process complaints (Legitimate Interest)
  • Comply with legal requirements (Legal Obligation)
  • Prevent fraud and safeguard our services (Legal Obligation)
  • Improve services, personalise user experience, conduct analytics (Legitimate Interest)
  • Sell data (Consent, Legitimate Interest)

What Constitutes Legitimate Interest

We may contact you or process your data where we believe it serves your interest and ours. This includes marketing-related services, analytics, service improvement, and more. For research purposes, we anonymise your data where possible.

Data Sharing

Your personal data may be shared under the following conditions:

  • With your consent
  • To fulfil contractual obligations
  • Under legal obligation
  • In our legitimate interest (e.g., analytics, fulfilment partners)

We may share data with:

  • Associated brands (e.g., Gladstone Brookes Ltd, ADC Business Advisory)
  • External providers (e.g., CRM, email, payment, legal, analytics, marketing)

Sale of Personal Data

We may sell your data for reasons including business development or as part of organisational changes. Industry sectors include financial services, insurance, marketing, health, and lifestyle. You can opt out at any time by contacting us.

International Data Transfers

If data is transferred outside the UK or EEA, we use Standard Contractual Clauses to ensure your data is protected under the GDPR and DPA 2018.

Retention Periods

Your data is retained only as long as required for legal or operational needs. Afterwards, it will be deleted or anonymised. Contact the DPO to request our retention policy.

Your Rights

  • Access: Request what data we hold about you
  • Rectification: Ask us to correct inaccurate information
  • Erasure: Ask us to delete your data under certain conditions
  • Restrict Processing: Limit how we use your data
  • Object: Object to how we process your data
  • Portability: Request transfer of your data

To exercise any of your rights, contact us or email our Data Protection Officer at info@lawroomclaims.co.uk.

Automated Processing

Our digital services may use automation to guide claims. You can request manual review at any point. We also take care to avoid exposing personal data during anonymised checks or hash matching.

Complaints

If you're dissatisfied with how we handle your data, contact our DPO. If unresolved, you can reach the ICO:

Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: 0303 123 1113 Website: ico.org.uk

Data Sharing

Your personal data may be shared under the following conditions:

  • With your consent
  • To fulfill contractual obligations
  • Under legal obligation
  • In our legitimate interest (e.g., analytics, fulfillment partners)

We may share data with:

  • Associated brands (e.g., Gladstone Brookes Ltd, ADC Business Advisory)
  • External providers (e.g., CRM, email, payment, legal, analytics, marketing, credit report agencies)

Important:

We will disclose personal data to our partner Valid8 IP Ltd for the provision of credit report information, which may include Equifax Ltd, Experian Ltd, and TransUnion. If you’d like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue), please read the Credit Reference Agency Information Notice (CRAIN) for TransUnion, Equifax, and Experian.